Cancellation and Refunds

Last updated: 24 September 2026

This is an English translation provided for convenience. If it differs from the Turkish original, the Turkish version prevails.

Cancelling your subscription

You can cancel at any time with the “Cancel automatic renewal” button on the Subscription page of the dashboard. You do not need to contact us.
After cancellation your stored card is not charged again. The service continues without interruption until the end of the period you paid for.
No card details are taken during the trial, so there is no payment to cancel; nothing is charged when the trial ends.
Even if your subscription ends, your customers do not lose their cards or the rewards they have earned.

Refunds

No partial refund (for unused days) is made for a monthly period that has already started; cancelling stops the charge for the next period.
If a charge was made in error or twice, or you were charged after cancelling, the full amount is refunded. Just write to info@yinegel.org.
Approved refunds are made to the card used for the payment, through PayTR, within 14 days. How long it takes to appear on your account depends on your bank.

The stamper kit

The stamper kit is free and is not asked back if you cancel, so there is no return or exchange process for it. If a kit arrives damaged in shipping, write to us and we will send a new one.

Contact

Cevdet Aslan · Kurtköy Mah. Ankara Cad. Yelken Plaza No: 289 İç Kapı No: 21, Pendik / İstanbul · +90 539 322 17 37 · info@yinegel.org