Frequently asked questions

You tap the stamper against the customer's phone; the phone opens the stamp screen by itself and adds the stamp — the customer does not have to open anything. Where you tap matters: it is the spot that touches the reader when paying contactless. On an iPhone that is next to the camera, on Android usually near the middle. If you cannot find it, start at the top of the phone and move slowly down.

Yes. If the card allows several stamps per tap, the phone first asks "how many?", the customer picks the number, and that many stamps are added. You set the upper limit on the Card design page.

The box includes a second, pre-registered spare stamper — keep it under the till. If the main one breaks, tap the spare against the phone the same way. Then let us know and we will send a replacement.

When a card fills up, a gift is added to the customer's phone. The customer opens it and holds "Use", and you tap the stamper against the phone — so a reward can only be spent while your hardware is there. There is nothing to do in the dashboard. If the stamper is not at hand, the customer can also redeem the gift from the same screen on their own phone.

Disable it straight away on the Stampers page. From that moment, stamps given with it are refused. Carry on with the spare from the box in the meantime, then let us know and we will send a new one.

Stamps and rewards given with the stamper carry no staff name: the customer's own phone does the reading, and nobody is asked. If a customer redeems a gift from their own phone without the stamper, it is recorded under the account of the staff member signed in to the dashboard at that moment.

Yes, all of it: the number of stamps, the reward, the colour, the icon. Changes apply immediately. If you change the reward text after a customer has earned a gift, that gift keeps the text it was earned with.